Story
Elastic
National GridHow National Grid Runs Incident Response on Elastic Observability
National Grid, a utilities organization in the United Kingdom, uses Elastic Observability from Elastic to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Capability | On-call engineers work from the same Elastic Observability record for log investigation |
| Capability | Log investigation can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for log investigation |
Story
Utilities work at National Grid spans more than one site, even when headquarters sits in the United Kingdom. Log investigation was splitting across regional habits. On-call engineers asked for a shared way to run incident response without freezing local judgment.
Elastic (Elastic Observability) is what they standardized on. Elastic builds search, observability, and security software on Elasticsearch, used to find information and investigate operational data. National Grid uses it as the system of record for log investigation, with on-call engineers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
