Story
Smartsheet
MessageBirdHow MessageBird Runs Agreement Management on WorkApps
MessageBird, an information technology organization in the Netherlands, uses WorkApps from Smartsheet to support agreement management for legal and business owners.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in agreement management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | WorkApps is the governed place legal and business owners use for agreement management |
| Capability | New joiners can see how agreement management actually runs |
Story
Information Technology work at MessageBird spans more than one site, even when headquarters sits in the Netherlands. Contract routing was splitting across regional habits. Legal and business owners asked for a shared way to run agreement management without freezing local judgment.
Smartsheet (WorkApps) is what they standardized on. Smartsheet is a work management platform that uses familiar sheet views to run projects, processes, and portfolios. MessageBird uses it as the system of record for contract routing, with legal and business owners as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
