Story
PagerDuty
KlarnaHow Klarna Runs Production Support on Incident Management
Klarna, a financials organization in Sweden, uses Incident Management from PagerDuty to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | SREs and developers work from the same Incident Management record for application health |
| Capability | Application health can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for application health |
Story
Financials work at Klarna spans more than one site, even when headquarters sits in Sweden. Application health was splitting across regional habits. SREs and developers asked for a shared way to run production support without freezing local judgment.
PagerDuty (Incident Management) is what they standardized on. PagerDuty is an operations cloud for incident response, on-call, and event intelligence used by digital operations teams. Klarna uses it as the system of record for application health, with SREs and developers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
