Story
Coupa
FerrovialHow Ferrovial Runs Order to Cash on Coupa Pay
Ferrovial, an industrials organization in Spain, uses Coupa Pay from Coupa to support order to cash for order desk and finance.
Value results
| Category | Value result |
|---|---|
| Capability | Order desk and finance work from the same Coupa Pay record for order management |
| Capability | Order management can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for order management |
Story
Industrials work at Ferrovial spans more than one site, even when headquarters sits in Spain. Order management was splitting across regional habits. Order desk and finance asked for a shared way to run order to cash without freezing local judgment.
Coupa (Coupa Pay) is what they standardized on. Coupa is a spend management platform for procurement, invoicing, expenses, and supply chain design used by finance and procurement teams. Ferrovial uses it as the system of record for order management, with order desk and finance as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
