Story
Grafana Labs
HotelsHotels Standardizes Application Health on Grafana Labs
Hotels, a consumer discretionary organization in the United States, uses Grafana from Grafana Labs to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Production support stays visible to adjacent teams through Grafana |
| Capability | SREs and developers work from the same Grafana record for application health |
| Capability | Application health can be reviewed without waiting on a personal export |
Story
Hotels is based in the United States and runs consumer discretionary operations at a scale where application health cannot live in side channels. SREs and developers were reconciling competing copies of the same work, which slowed production support and hid who owned the next step.
The company runs production support on Grafana Labs, with Grafana as the product SREs and developers actually open. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. For Hotels, that means SREs and developers can open one workflow, see application health, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for application health.
