Story
BMC
HotelsHotels Adopts BMC for IT Service Management
Hotels, a consumer discretionary organization in the United States, uses Helix Operations Management from BMC to support IT service management for IT and employees.
Value results
| Category | Value result |
|---|---|
| Capability | IT and employees work from the same Helix Operations Management record for IT service requests |
| Capability | IT service requests can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for IT service requests |
Story
Hotels did not need another dashboard that nobody opened. It needed IT service management to move. In the United States, IT and employees already knew where IT service requests went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Helix Operations Management from BMC is now in that path. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. The company treats it as production tooling for IT service management, which is why IT and employees live in it rather than exporting from it once a quarter.
Hotels can show how IT service requests is handled today. That is the value: a repeatable way to run IT service management on software the rest of the industry already recognizes.
