Story
Okta
Home DepotHome Depot Modernizes Access Control with Okta
Home Depot, a consumer discretionary organization in the United States, uses Okta Workforce Identity from Okta to support identity operations for IAM and helpdesk.
Value results
| Category | Value result |
|---|---|
| Capability | IAM and helpdesk work from the same Okta Workforce Identity record for access control |
| Capability | Access control can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for access control |
Story
Home Depot is based in the United States and runs consumer discretionary operations at a scale where access control cannot live in side channels. IAM and helpdesk were reconciling competing copies of the same work, which slowed identity operations and hid who owned the next step.
The company runs identity operations on Okta, with Okta Workforce Identity as the product IAM and helpdesk actually open. Okta is an identity platform for workforce and customer authentication, single sign-on, and lifecycle management. For Home Depot, that means IAM and helpdesk can open one workflow, see access control, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for access control.
