Story
Appian
HitachiHitachi Uses Appian RPA for Repetitive Desktop Work
Hitachi, an industrials organization in Japan, uses Appian RPA from Appian to support back-office automation for operations analysts.
A Appian RPA rollout at Hitachi took back-office automation out of inboxes and into a named queue.
“Industrials work at Hitachi spans more than one site, even when headquarters sits in Japan.”
“Operations analysts asked for a shared way to run back-office automation without freezing local judgment.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because repetitive desktop work has a clear owner |
| Productivity | Handoffs in back-office automation sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how back-office automation actually runs |
Story
Industrials work at Hitachi spans more than one site, even when headquarters sits in Japan. Repetitive desktop work was splitting across regional habits. Operations analysts asked for a shared way to run back-office automation without freezing local judgment.
Appian (Appian RPA) is what they standardized on. Appian is a process automation platform that combines low-code apps, data fabric, and robotic automation for operations teams. Hitachi uses it as the system of record for repetitive desktop work, with operations analysts as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
