Story
Splunk
HermesHermes Modernizes Log Investigation with Splunk
Hermes, a consumer discretionary organization in France, uses Splunk Cloud from Splunk to support incident response for on-call engineers.
Teams at Hermes moved log investigation onto Splunk after local tools started to collide.
“From France, consumer discretionary teams still had to serve customers and internal partners who expected a straight answer.”
“Splunk (a Cisco company) is a data platform for security and observability, used to search machine data and investigate incidents.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for log investigation |
| Capability | Incident response stays visible to adjacent teams through Splunk Cloud |
| Capability | On-call engineers work from the same Splunk Cloud record for log investigation |
Story
Hermes grew log investigation faster than the local tools around it. From France, consumer discretionary teams still had to serve customers and internal partners who expected a straight answer. On-call engineers were the ones stitching the picture together by hand.
Rolling out Splunk Cloud put incident response on Splunk. Splunk (a Cisco company) is a data platform for security and observability, used to search machine data and investigate incidents. Hermes keeps the product in the path where work already happens, so on-call engineers do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident response. Log investigation is easier to inspect, and adjacent groups can join on-call engineers without a guided tour of someone's desktop.
