Story
Splunk
HermesHermes Modernizes Log Investigation with Splunk
Hermes, a consumer discretionary organization in France, uses Splunk Cloud from Splunk to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for log investigation |
| Capability | Incident response stays visible to adjacent teams through Splunk Cloud |
| Capability | On-call engineers work from the same Splunk Cloud record for log investigation |
Story
Hermes grew log investigation faster than the local tools around it. From France, consumer discretionary teams still had to serve customers and internal partners who expected a straight answer. On-call engineers were the ones stitching the picture together by hand.
Rolling out Splunk Cloud put incident response on Splunk. Splunk (a Cisco company) is a data platform for security and observability, used to search machine data and investigate incidents. Hermes keeps the product in the path where work already happens, so on-call engineers do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident response. Log investigation is easier to inspect, and adjacent groups can join on-call engineers without a guided tour of someone's desktop.
