Story
Dynatrace
HENOHENO Standardizes On-call Response on Dynatrace
HENO, an information technology organization in the United States, uses Davis AI from Dynatrace to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Risk and compliance | Davis AI is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Information Technology work at HENO spans more than one site, even when headquarters sits in the United States. On-call response was splitting across regional habits. On-call rotations asked for a shared way to run incident management without freezing local judgment.
Dynatrace (Davis AI) is what they standardized on. Dynatrace is an observability and security platform that uses causal AI to analyze traces, metrics, and logs across cloud stacks. HENO uses it as the system of record for on-call response, with on-call rotations as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
