Story
Smartsheet
Global PaymentsGlobal Payments Brings Cross-team Delivery onto Smartsheet
Global Payments, a financials organization in the United States, uses Control Center from Smartsheet to support program management for project and operations leads.
Value results
| Category | Value result |
|---|---|
| Capability | Cross-team delivery can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for cross-team delivery |
| Capability | Program management stays visible to adjacent teams through Control Center |
Story
Inside Global Payments, program management used to depend on whoever still had the latest file. That pattern is common in financials groups working out of the United States. Project and operations leads needed a system that would still make sense after the original project team moved on.
Global Payments uses Control Center from Smartsheet as the working layer for cross-team delivery. Smartsheet is a work management platform that uses familiar sheet views to run projects, processes, and portfolios. The practical change is simple: program management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Global Payments gets from Smartsheet is a durable place to run program management and a way for project and operations leads to see the same cross-team delivery at the same time.
