Story
Appian
Freeport-McMoRanFreeport-McMoRan Uses Appian RPA for IT Service Requests
Freeport-McMoRan, a materials organization in the United States, uses Appian RPA from Appian to support IT service management for IT and employees.
Value results
| Category | Value result |
|---|---|
| Capability | IT and employees work from the same Appian RPA record for IT service requests |
| Capability | IT service requests can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for IT service requests |
Story
Inside Freeport-McMoRan, IT service management used to depend on whoever still had the latest file. That pattern is common in materials groups working out of the United States. IT and employees needed a system that would still make sense after the original project team moved on.
Freeport-McMoRan uses Appian RPA from Appian as the working layer for IT service requests. Appian is a process automation platform that combines low-code apps, data fabric, and robotic automation for operations teams. The practical change is simple: IT service management has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Freeport-McMoRan gets from Appian is a durable place to run IT service management and a way for IT and employees to see the same IT service requests at the same time.
