Story
Dynatrace
Five9Five9 Brings Application Health onto Dynatrace
Five9, an information technology organization in the United States, uses Application Security from Dynatrace to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Risk and compliance | Production support stays visible to adjacent teams through Application Security |
| Risk and compliance | SREs and developers work from the same Application Security record for application health |
| Capability | Application health can be reviewed without waiting on a personal export |
Story
Information Technology work at Five9 spans more than one site, even when headquarters sits in the United States. Application health was splitting across regional habits. SREs and developers asked for a shared way to run production support without freezing local judgment.
Dynatrace (Application Security) is what they standardized on. Dynatrace is an observability and security platform that uses causal AI to analyze traces, metrics, and logs across cloud stacks. Five9 uses it as the system of record for application health, with SREs and developers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
