Story
ADP
FirstEnergyFirstEnergy Uses ADP Payroll for Payroll
FirstEnergy, a utilities organization in the United States, uses ADP Payroll from ADP to support pay operations for payroll teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in pay operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | ADP Payroll is the governed place payroll teams use for pay operations |
| Capability | New joiners can see how pay operations actually runs |
Story
Inside FirstEnergy, pay operations used to depend on whoever still had the latest file. That pattern is common in utilities groups working out of the United States. Payroll teams needed a system that would still make sense after the original project team moved on.
FirstEnergy uses ADP Payroll from ADP as the working layer for payroll processing. ADP provides payroll, HR, tax, and workforce management software used by employers to run pay and people operations. The practical change is simple: pay operations has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What FirstEnergy gets from ADP is a durable place to run pay operations and a way for payroll teams to see the same payroll processing at the same time.
