Story
Epic Systems
Cleveland ClinicEpic Systems at Cleveland Clinic: Regulated Content
Cleveland Clinic, a health care organization in the United States, uses Haiku from Epic Systems to support clinical and quality operations for quality and clinical ops.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in clinical and quality operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Haiku is the governed place quality and clinical ops use for clinical and quality operations |
| Capability | New joiners can see how clinical and quality operations actually runs |
Story
Cleveland Clinic grew regulated content faster than the local tools around it. From the United States, health care teams still had to serve customers and internal partners who expected a straight answer. Quality and clinical ops were the ones stitching the picture together by hand.
Rolling out Haiku put clinical and quality operations on Epic Systems. Epic Systems is the leading electronic health record vendor for hospitals and clinics, with MyChart for patient access. Cleveland Clinic keeps the product in the path where work already happens, so quality and clinical ops do not context-switch into a graveyard system used only for audits.
The visible result is steadier clinical and quality operations. Regulated content is easier to inspect, and adjacent groups can join quality and clinical ops without a guided tour of someone's desktop.
