Story
ServiceNow
EDFEDF Extends Now Assist Across Shared Services
EDF, a utilities organization in France, uses Now Assist from ServiceNow to support shared services for HR, facilities, and finance ops.
Teams at EDF moved employee requests onto ServiceNow after local tools started to collide.
“In France, HR, facilities, and finance ops already knew where employee requests went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.”
“ServiceNow is the enterprise workflow platform for IT, employee, and customer service, with a single data model across departments.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because employee requests has a clear owner |
| Risk and compliance | Now Assist is the governed place HR, facilities, and finance ops use for shared services |
| Capability | New joiners can see how shared services actually runs |
Story
EDF did not need another dashboard that nobody opened. It needed shared services to move. In France, HR, facilities, and finance ops already knew where employee requests went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Now Assist from ServiceNow is now in that path. ServiceNow is the enterprise workflow platform for IT, employee, and customer service, with a single data model across departments. The company treats it as production tooling for shared services, which is why HR, facilities, and finance ops live in it rather than exporting from it once a quarter.
EDF can show how employee requests is handled today. That is the value: a repeatable way to run shared services on software the rest of the industry already recognizes.
