Story
Dynatrace
Intesa SanpaoloDynatrace Supports Incident Management at Intesa Sanpaolo
Intesa Sanpaolo, a financials organization in Italy, uses Dynatrace from Dynatrace to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Risk and compliance | Dynatrace is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
Intesa Sanpaolo is based in Italy and runs financials operations at a scale where on-call response cannot live in side channels. On-call rotations were reconciling competing copies of the same work, which slowed incident management and hid who owned the next step.
The company runs incident management on Dynatrace, with Dynatrace as the product on-call rotations actually open. Dynatrace is an observability and security platform that uses causal AI to analyze traces, metrics, and logs across cloud stacks. For Intesa Sanpaolo, that means on-call rotations can open one workflow, see on-call response, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for on-call response.
