Story
Dynatrace@
National Instruments
Dynatrace at National Instruments: On-call Response
National Instruments, an information technology organization in the United States, uses AutomationEngine from Dynatrace to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because on-call response has a clear owner |
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how incident management actually runs |
Story
National Instruments did not need another dashboard that nobody opened. It needed incident management to move. In the United States, on-call rotations already knew where on-call response went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
AutomationEngine from Dynatrace is now in that path. Dynatrace is an observability and security platform that uses causal AI to analyze traces, metrics, and logs across cloud stacks. The company treats it as production tooling for incident management, which is why on-call rotations live in it rather than exporting from it once a quarter.
National Instruments can show how on-call response is handled today. That is the value: a repeatable way to run incident management on software the rest of the industry already recognizes.
