Story
Dynatrace
KingDynatrace at King: Log Investigation
King, a communication services organization in Sweden, uses AutomationEngine from Dynatrace to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Capability | On-call engineers work from the same AutomationEngine record for log investigation |
| Capability | Log investigation can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for log investigation |
Story
King grew log investigation faster than the local tools around it. From Sweden, communication services teams still had to serve customers and internal partners who expected a straight answer. On-call engineers were the ones stitching the picture together by hand.
Rolling out AutomationEngine put incident response on Dynatrace. Dynatrace is an observability and security platform that uses causal AI to analyze traces, metrics, and logs across cloud stacks. King keeps the product in the path where work already happens, so on-call engineers do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident response. Log investigation is easier to inspect, and adjacent groups can join on-call engineers without a guided tour of someone's desktop.
