Story
Dynatrace
IQVIADynatrace at IQVIA: On-call Response
IQVIA, a health care organization in the United States, uses AutomationEngine from Dynatrace to support incident management for on-call rotations.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in incident management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | AutomationEngine is the governed place on-call rotations use for incident management |
| Capability | New joiners can see how incident management actually runs |
Story
IQVIA grew on-call response faster than the local tools around it. From the United States, health care teams still had to serve customers and internal partners who expected a straight answer. On-call rotations were the ones stitching the picture together by hand.
Rolling out AutomationEngine put incident management on Dynatrace. Dynatrace is an observability and security platform that uses causal AI to analyze traces, metrics, and logs across cloud stacks. IQVIA keeps the product in the path where work already happens, so on-call rotations do not context-switch into a graveyard system used only for audits.
The visible result is steadier incident management. On-call response is easier to inspect, and adjacent groups can join on-call rotations without a guided tour of someone's desktop.
