Story
Cisco
Consolidated EdisonConsolidated Edison Uses ThousandEyes for Campus Networking
Consolidated Edison, a utilities organization in the United States, uses ThousandEyes from Cisco to support network operations for network engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because campus and branch networking has a clear owner |
| Productivity | Handoffs in network operations sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how network operations actually runs |
Story
Utilities work at Consolidated Edison spans more than one site, even when headquarters sits in the United States. Campus and branch networking was splitting across regional habits. Network engineers asked for a shared way to run network operations without freezing local judgment.
Cisco (ThousandEyes) is what they standardized on. Cisco provides networking, collaboration, and security products that connect offices, data centers, and hybrid work. Consolidated Edison uses it as the system of record for campus and branch networking, with network engineers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
