Story
Datadog
Consolidated EdisonConsolidated Edison Adopts Datadog for Incident Response
Consolidated Edison, a utilities organization in the United States, uses Security Monitoring from Datadog to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because log investigation has a clear owner |
| Productivity | Handoffs in incident response sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how incident response actually runs |
Story
Inside Consolidated Edison, incident response used to depend on whoever still had the latest file. That pattern is common in utilities groups working out of the United States. On-call engineers needed a system that would still make sense after the original project team moved on.
Consolidated Edison uses Security Monitoring from Datadog as the working layer for log investigation. Datadog is an observability platform that unifies metrics, traces, logs, and security signals for cloud applications. The practical change is simple: incident response has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Consolidated Edison gets from Datadog is a durable place to run incident response and a way for on-call engineers to see the same log investigation at the same time.
