Story
Okta
CNH IndustrialCNH Industrial Adopts Okta for Identity Operations
CNH Industrial, an industrials organization in the United States, uses Auth0 from Okta to support identity operations for IAM and helpdesk.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because access control has a clear owner |
| Productivity | Handoffs in identity operations sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how identity operations actually runs |
Story
Inside CNH Industrial, identity operations used to depend on whoever still had the latest file. That pattern is common in industrials groups working out of the United States. IAM and helpdesk needed a system that would still make sense after the original project team moved on.
CNH Industrial uses Auth0 from Okta as the working layer for access control. Okta is an identity platform for workforce and customer authentication, single sign-on, and lifecycle management. The practical change is simple: identity operations has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What CNH Industrial gets from Okta is a durable place to run identity operations and a way for IAM and helpdesk to see the same access control at the same time.
