Story
Temenos
Citizens FinancialCitizens Financial Standardizes Policy and Claims on Temenos
Citizens Financial, a financials organization in the United States, uses Temenos Infinity from Temenos to support insurance operations for underwriters and claims handlers.
Value results
| Category | Value result |
|---|---|
| Capability | Policy and claims can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for policy and claims |
| Capability | Insurance operations stays visible to adjacent teams through Temenos Infinity |
Story
Financials work at Citizens Financial spans more than one site, even when headquarters sits in the United States. Policy and claims was splitting across regional habits. Underwriters and claims handlers asked for a shared way to run insurance operations without freezing local judgment.
Temenos (Temenos Infinity) is what they standardized on. Temenos provides core banking and digital banking software used by financial institutions to run accounts, payments, and channels. Citizens Financial uses it as the system of record for policy and claims, with underwriters and claims handlers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
