Story
BMC
KuaishouBMC Supports IT Service Management at Kuaishou
Kuaishou, a communication services organization in China, uses BMC Helix from BMC to support IT service management for IT and employees.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because IT service requests has a clear owner |
| Productivity | Handoffs in IT service management sit in a shared queue instead of a mailbox trail |
| Risk and compliance | BMC Helix is the governed place IT and employees use for IT service management |
Story
Kuaishou grew IT service requests faster than the local tools around it. From China, communication services teams still had to serve customers and internal partners who expected a straight answer. IT and employees were the ones stitching the picture together by hand.
Rolling out BMC Helix put IT service management on BMC. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. Kuaishou keeps the product in the path where work already happens, so IT and employees do not context-switch into a graveyard system used only for audits.
The visible result is steadier IT service management. IT service requests is easier to inspect, and adjacent groups can join IT and employees without a guided tour of someone's desktop.
