Story
Temenos
BlockBlock Adopts Temenos for Insurance Operations
Block, a financials organization in the United States, uses Temenos DataSource from Temenos to support insurance operations for underwriters and claims handlers.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because policy and claims has a clear owner |
| Productivity | Handoffs in insurance operations sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how insurance operations actually runs |
Story
Inside Block, insurance operations used to depend on whoever still had the latest file. That pattern is common in financials groups working out of the United States. Underwriters and claims handlers needed a system that would still make sense after the original project team moved on.
Block uses Temenos DataSource from Temenos as the working layer for policy and claims. Temenos provides core banking and digital banking software used by financial institutions to run accounts, payments, and channels. The practical change is simple: insurance operations has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Block gets from Temenos is a durable place to run insurance operations and a way for underwriters and claims handlers to see the same policy and claims at the same time.
