Story
Splunk
Baylor Scott and WhiteBaylor Scott and White Adopts Splunk for Production Support
Baylor Scott and White, a health care organization in the United States, uses Splunk Observability from Splunk to support production support for SREs and developers.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for application health |
| Capability | Production support stays visible to adjacent teams through Splunk Observability |
| Capability | SREs and developers work from the same Splunk Observability record for application health |
Story
Inside Baylor Scott and White, production support used to depend on whoever still had the latest file. That pattern is common in health care groups working out of the United States. SREs and developers needed a system that would still make sense after the original project team moved on.
Baylor Scott and White uses Splunk Observability from Splunk as the working layer for application health. Splunk (a Cisco company) is a data platform for security and observability, used to search machine data and investigate incidents. The practical change is simple: production support has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Baylor Scott and White gets from Splunk is a durable place to run production support and a way for SREs and developers to see the same application health at the same time.
