Story
Appian
Mohawk IndustriesAppian at Mohawk Industries: Employee Requests
Mohawk Industries, a consumer discretionary organization in the United States, uses Appian AI from Appian to support shared services for HR, facilities, and finance ops.
Value results
| Category | Value result |
|---|---|
| Capability | HR, facilities, and finance ops work from the same Appian AI record for employee requests |
| Capability | Employee requests can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for employee requests |
Story
Mohawk Industries grew employee requests faster than the local tools around it. From the United States, consumer discretionary teams still had to serve customers and internal partners who expected a straight answer. HR, facilities, and finance ops were the ones stitching the picture together by hand.
Rolling out Appian AI put shared services on Appian. Appian is a process automation platform that combines low-code apps, data fabric, and robotic automation for operations teams. Mohawk Industries keeps the product in the path where work already happens, so HR, facilities, and finance ops do not context-switch into a graveyard system used only for audits.
The visible result is steadier shared services. Employee requests is easier to inspect, and adjacent groups can join HR, facilities, and finance ops without a guided tour of someone's desktop.
