Story
Zoom
Best BuyBest Buy Runs Agreement Management with Zoom
Best Buy, a consumer discretionary organization in the United States, uses Zoom Rooms from Zoom to support agreement management for legal and business owners.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because contract routing has a clear owner |
| Risk and compliance | Zoom Rooms is the governed place legal and business owners use for agreement management |
| Capability | New joiners can see how agreement management actually runs |
Story
Best Buy grew contract routing faster than the local tools around it. From the United States, consumer discretionary teams still had to serve customers and internal partners who expected a straight answer. Legal and business owners were the ones stitching the picture together by hand.
Rolling out Zoom Rooms put agreement management on Zoom. Zoom provides video meetings, phone, and contact center products used for internal collaboration and customer conversations. Best Buy keeps the product in the path where work already happens, so legal and business owners do not context-switch into a graveyard system used only for audits.
The visible result is steadier agreement management. Contract routing is easier to inspect, and adjacent groups can join legal and business owners without a guided tour of someone's desktop.
