Customer
Spotify
Spotify is a communication services organization based in Sweden. Operating teams there use enterprise software to run customer, data, and internal processes.
All Spotify customer value stories
DocuSign@Spotify
When cross-team delivery outgrew homegrown tracking, Spotify brought in DocuSign.
Genesys@Spotify
Genesys is how Spotify keeps support tickets visible to people who have to act on it.
Grafana Labs@Spotify
Spotify standardized application health on Grafana Labs instead of keeping parallel copies.
Appian@Spotify
Communication Services teams at Spotify treat Appian as the working layer for shared services.
Databricks@Spotify
Spotify uses Delta Lake to train and ship models on the same lakehouse the business already trusts.
SentinelOne@Spotify
In Sweden, Spotify relies on SentinelOne for remote access.
HashiCorp@Spotify
When build and deploy outgrew homegrown tracking, Spotify brought in HashiCorp.
Teradata@Spotify
When event streams outgrew homegrown tracking, Spotify brought in Teradata.