customer
Customer
Axel Springer
Axel Springer is a communication services organization based in Germany. Operating teams there use enterprise software to run customer, data, and internal processes.
All Axel Springer customer value stories
Communication Services
Germany
Genesys@Axel Springer
Teams at Axel Springer moved contact center routing onto Genesys after local tools started to collide.
Communication Services
Germany
Appian@Axel Springer
When IT service requests outgrew homegrown tracking, Axel Springer brought in Appian.
Communication Services
Germany
Pega@Axel Springer
A Pega Customer Decision Hub rollout at Axel Springer took back-office automation out of inboxes and into a named queue.
Communication Services
Germany
IBM@Axel Springer
Axel Springer folded IBM watsonx into platform operations so infrastructure and application teams share one view of cloud landing zones.