Story
Zscaler
VisaZscaler Supports Identity Operations at Visa
Visa, a financials organization in the United States, uses Zscaler Internet Access from Zscaler to support identity operations for IAM and helpdesk.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because access control has a clear owner |
| Productivity | Handoffs in identity operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Zscaler Internet Access is the governed place IAM and helpdesk use for identity operations |
Story
Visa grew access control faster than the local tools around it. From the United States, financials teams still had to serve customers and internal partners who expected a straight answer. IAM and helpdesk were the ones stitching the picture together by hand.
Rolling out Zscaler Internet Access put identity operations on Zscaler. Zscaler delivers cloud-native zero trust networking so users connect to applications without a traditional VPN or castle-and-moat network. Visa keeps the product in the path where work already happens, so IAM and helpdesk do not context-switch into a graveyard system used only for audits.
The visible result is steadier identity operations. Access control is easier to inspect, and adjacent groups can join IAM and helpdesk without a guided tour of someone's desktop.
