Story
Zscaler
Dick's Sporting GoodsZscaler Supports Identity Operations at Dick's Sporting Goods
Dick's Sporting Goods, a consumer discretionary organization in the United States, uses Zscaler Internet Access from Zscaler to support identity operations for IAM and helpdesk.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because access control has a clear owner |
| Productivity | Handoffs in identity operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Zscaler Internet Access is the governed place IAM and helpdesk use for identity operations |
Story
Dick's Sporting Goods grew access control faster than the local tools around it. From the United States, consumer discretionary teams still had to serve customers and internal partners who expected a straight answer. IAM and helpdesk were the ones stitching the picture together by hand.
Rolling out Zscaler Internet Access put identity operations on Zscaler. Zscaler delivers cloud-native zero trust networking so users connect to applications without a traditional VPN or castle-and-moat network. Dick's Sporting Goods keeps the product in the path where work already happens, so IAM and helpdesk do not context-switch into a graveyard system used only for audits.
The visible result is steadier identity operations. Access control is easier to inspect, and adjacent groups can join IAM and helpdesk without a guided tour of someone's desktop.
