Story
Zscaler
Paradox InteractiveZscaler at Paradox Interactive: Access Control
Paradox Interactive, a communication services organization in Sweden, uses Zscaler Deception from Zscaler to support identity operations for IAM and helpdesk.
Teams at Paradox Interactive moved access control onto Zscaler after local tools started to collide.
“From Sweden, communication services teams still had to serve customers and internal partners who expected a straight answer.”
“Zscaler delivers cloud-native zero trust networking so users connect to applications without a traditional VPN or castle-and-moat network.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Handoffs in identity operations sit in a shared queue instead of a mailbox trail |
| Risk and compliance | Zscaler Deception is the governed place IAM and helpdesk use for identity operations |
| Capability | New joiners can see how identity operations actually runs |
Story
Paradox Interactive grew access control faster than the local tools around it. From Sweden, communication services teams still had to serve customers and internal partners who expected a straight answer. IAM and helpdesk were the ones stitching the picture together by hand.
Rolling out Zscaler Deception put identity operations on Zscaler. Zscaler delivers cloud-native zero trust networking so users connect to applications without a traditional VPN or castle-and-moat network. Paradox Interactive keeps the product in the path where work already happens, so IAM and helpdesk do not context-switch into a graveyard system used only for audits.
The visible result is steadier identity operations. Access control is easier to inspect, and adjacent groups can join IAM and helpdesk without a guided tour of someone's desktop.
