Story
Palo Alto Networks
ZooxZoox Extends Prisma Access Across Identity Operations
Zoox, an information technology organization in the United States, uses Prisma Access from Palo Alto Networks to support identity operations for IAM and helpdesk.
Teams at Zoox moved access control onto Palo Alto Networks after local tools started to collide.
“In the United States, IAM and helpdesk already knew where access control went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.”
“Palo Alto Networks provides network, cloud, and security operations products used to protect enterprise environments and automate response.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because access control has a clear owner |
| Risk and compliance | Prisma Access is the governed place IAM and helpdesk use for identity operations |
| Capability | New joiners can see how identity operations actually runs |
Story
Zoox did not need another dashboard that nobody opened. It needed identity operations to move. In the United States, IAM and helpdesk already knew where access control went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Prisma Access from Palo Alto Networks is now in that path. Palo Alto Networks provides network, cloud, and security operations products used to protect enterprise environments and automate response. The company treats it as production tooling for identity operations, which is why IAM and helpdesk live in it rather than exporting from it once a quarter.
Zoox can show how access control is handled today. That is the value: a repeatable way to run identity operations on software the rest of the industry already recognizes.
