Story
Guidewire
ZipZip Standardizes Core Processing on Guidewire
Zip, a financials organization in Australia, uses ClaimCenter from Guidewire to support banking operations for operations and product.
Value results
| Category | Value result |
|---|---|
| Capability | Core processing can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for core processing |
| Capability | Banking operations stays visible to adjacent teams through ClaimCenter |
Story
Financials work at Zip spans more than one site, even when headquarters sits in Australia. Core processing was splitting across regional habits. Operations and product asked for a shared way to run banking operations without freezing local judgment.
Guidewire (ClaimCenter) is what they standardized on. Guidewire makes core insurance software for policy, billing, and claims used by property and casualty carriers. Zip uses it as the system of record for core processing, with operations and product as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
