Story
Zendesk
GraphcoreZendesk Supports Customer Support at Graphcore
Graphcore, an information technology organization in the United Kingdom, uses Zendesk Suite from Zendesk to support customer support for support agents.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because support tickets has a clear owner |
| Risk and compliance | Zendesk Suite is the governed place support agents use for customer support |
| Capability | New joiners can see how customer support actually runs |
Story
Graphcore is based in the United Kingdom and runs information technology operations at a scale where support tickets cannot live in side channels. Support agents were reconciling competing copies of the same work, which slowed customer support and hid who owned the next step.
The company runs customer support on Zendesk, with Zendesk Suite as the product support agents actually open. Zendesk provides customer service software for ticketing, messaging, and knowledge used by support organizations. For Graphcore, that means support agents can open one workflow, see support tickets, and let neighboring teams join without inventing a parallel stack.
Public materials confirm the companies and products. They do not always publish a single verified KPI for this pairing, so the outcome here is operational: clearer ownership, fewer stalled handoffs, and a shared record for support tickets.
