Story
Pega
WSPWSP Runs Back-office Automation with Pega
WSP, an industrials organization in Canada, uses Pega Process AI from Pega to support back-office automation for operations analysts.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because repetitive desktop work has a clear owner |
| Risk and compliance | Pega Process AI is the governed place operations analysts use for back-office automation |
| Capability | New joiners can see how back-office automation actually runs |
Story
WSP grew repetitive desktop work faster than the local tools around it. From Canada, industrials teams still had to serve customers and internal partners who expected a straight answer. Operations analysts were the ones stitching the picture together by hand.
Rolling out Pega Process AI put back-office automation on Pega. Pega offers a low-code platform for customer decisioning, case management, and workflow used in banking, insurance, and public sector. WSP keeps the product in the path where work already happens, so operations analysts do not context-switch into a graveyard system used only for audits.
The visible result is steadier back-office automation. Repetitive desktop work is easier to inspect, and adjacent groups can join operations analysts without a guided tour of someone's desktop.
