Story
Grafana Labs
Wolters KluwerWolters Kluwer Extends Tempo Across Incident Response
Wolters Kluwer, an industrials organization in the Netherlands, uses Tempo from Grafana Labs to support incident response for on-call engineers.
Value results
| Category | Value result |
|---|---|
| Capability | Log investigation can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for log investigation |
| Capability | Incident response stays visible to adjacent teams through Tempo |
Story
Wolters Kluwer did not need another dashboard that nobody opened. It needed incident response to move. In the Netherlands, on-call engineers already knew where log investigation went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Tempo from Grafana Labs is now in that path. Grafana Labs builds open observability software for dashboards, logs, traces, and metrics, with Grafana Cloud as the hosted option. The company treats it as production tooling for incident response, which is why on-call engineers live in it rather than exporting from it once a quarter.
Wolters Kluwer can show how log investigation is handled today. That is the value: a repeatable way to run incident response on software the rest of the industry already recognizes.
