Story
New Relic@
Warner Bros Discovery
Warner Bros Discovery Extends NRQL Across Production Support
Warner Bros Discovery, a communication services organization in the United States, uses NRQL from New Relic to support production support for SREs and developers.
Warner Bros Discovery runs production support on New Relic so ownership is obvious when work stalls.
“In the United States, SREs and developers already knew where application health went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.”
“New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Capability | Application health can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for application health |
| Capability | Production support stays visible to adjacent teams through NRQL |
Story
Warner Bros Discovery did not need another dashboard that nobody opened. It needed production support to move. In the United States, SREs and developers already knew where application health went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
NRQL from New Relic is now in that path. New Relic provides observability software so engineering teams can monitor applications, infrastructure, and user experience. The company treats it as production tooling for production support, which is why SREs and developers live in it rather than exporting from it once a quarter.
Warner Bros Discovery can show how application health is handled today. That is the value: a repeatable way to run production support on software the rest of the industry already recognizes.
