Story
Anthropic
VonageVonage Modernizes Knowledge Work with Anthropic
Vonage, an information technology organization in the United States, uses Claude from Anthropic to support research and writing for knowledge workers.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for internal knowledge work |
| Capability | Research and writing stays visible to adjacent teams through Claude |
| Capability | Knowledge workers work from the same Claude record for internal knowledge work |
Story
Vonage grew internal knowledge work faster than the local tools around it. From the United States, information technology teams still had to serve customers and internal partners who expected a straight answer. Knowledge workers were the ones stitching the picture together by hand.
Rolling out Claude put research and writing on Anthropic. Anthropic builds the Claude family of AI models used for analysis, coding, and workplace assistants with an emphasis on reliability. Vonage keeps the product in the path where work already happens, so knowledge workers do not context-switch into a graveyard system used only for audits.
The visible result is steadier research and writing. Internal knowledge work is easier to inspect, and adjacent groups can join knowledge workers without a guided tour of someone's desktop.
