Story
Oracle
VonageVonage Adopts Oracle for Order to Cash
Vonage, an information technology organization in the United States, uses NetSuite from Oracle to support order to cash for order desk and finance.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because order management has a clear owner |
| Productivity | Handoffs in order to cash sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how order to cash actually runs |
Story
Inside Vonage, order to cash used to depend on whoever still had the latest file. That pattern is common in information technology groups working out of the United States. Order desk and finance needed a system that would still make sense after the original project team moved on.
Vonage uses NetSuite from Oracle as the working layer for order management. Oracle delivers enterprise applications, databases, and cloud infrastructure, including Fusion Cloud ERP and Oracle Cloud Infrastructure. The practical change is simple: order to cash has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Vonage gets from Oracle is a durable place to run order to cash and a way for order desk and finance to see the same order management at the same time.
