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Fiserv
UniCreditUniCredit Extends Payments Across Insurance Operations
UniCredit, a financials organization in Italy, uses Payments from Fiserv to support insurance operations for underwriters and claims handlers.
Underwriters and claims handlers at UniCredit review policy and claims in Payments rather than in personal files.
“In Italy, underwriters and claims handlers already knew where policy and claims went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.”
“Fiserv provides financial services technology for banks, credit unions, and merchants, including processing, digital banking, and Clover.”
Independent write-up. Figures come from public sources or are illustrative.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because policy and claims has a clear owner |
| Risk and compliance | Payments is the governed place underwriters and claims handlers use for insurance operations |
| Capability | New joiners can see how insurance operations actually runs |
Story
UniCredit did not need another dashboard that nobody opened. It needed insurance operations to move. In Italy, underwriters and claims handlers already knew where policy and claims went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Payments from Fiserv is now in that path. Fiserv provides financial services technology for banks, credit unions, and merchants, including processing, digital banking, and Clover. The company treats it as production tooling for insurance operations, which is why underwriters and claims handlers live in it rather than exporting from it once a quarter.
UniCredit can show how policy and claims is handled today. That is the value: a repeatable way to run insurance operations on software the rest of the industry already recognizes.
