Story
BMC
Under ArmourUnder Armour Modernizes Repetitive Desktop Work with BMC
Under Armour, a consumer discretionary organization in the United States, uses BMC Helix from BMC to support back-office automation for operations analysts.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because repetitive desktop work has a clear owner |
| Productivity | Handoffs in back-office automation sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how back-office automation actually runs |
Story
Under Armour grew repetitive desktop work faster than the local tools around it. From the United States, consumer discretionary teams still had to serve customers and internal partners who expected a straight answer. Operations analysts were the ones stitching the picture together by hand.
Rolling out BMC Helix put back-office automation on BMC. BMC provides IT service management, operations, and workflow automation software, including Helix and Control-M. Under Armour keeps the product in the path where work already happens, so operations analysts do not context-switch into a graveyard system used only for audits.
The visible result is steadier back-office automation. Repetitive desktop work is easier to inspect, and adjacent groups can join operations analysts without a guided tour of someone's desktop.
