Story
Fiserv
UBSUBS Runs Banking Operations with Fiserv
UBS, a financials organization in Switzerland, uses Fraud and Risk from Fiserv to support banking operations for operations and product.
Value results
| Category | Value result |
|---|---|
| Risk and compliance | Banking operations stays visible to adjacent teams through Fraud and Risk |
| Capability | Core processing can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for core processing |
Story
UBS grew core processing faster than the local tools around it. From Switzerland, financials teams still had to serve customers and internal partners who expected a straight answer. Operations and product were the ones stitching the picture together by hand.
Rolling out Fraud and Risk put banking operations on Fiserv. Fiserv provides financial services technology for banks, credit unions, and merchants, including processing, digital banking, and Clover. UBS keeps the product in the path where work already happens, so operations and product do not context-switch into a graveyard system used only for audits.
The visible result is steadier banking operations. Core processing is easier to inspect, and adjacent groups can join operations and product without a guided tour of someone's desktop.
