Story
Microsoft
TripActionsTripActions Uses Dynamics 365 for Cross-team Delivery
TripActions, an information technology organization in the United States, uses Dynamics 365 from Microsoft to support program management for project and operations leads.
Value results
| Category | Value result |
|---|---|
| Capability | Named workflow replaces ad hoc routing for cross-team delivery |
| Capability | Program management stays visible to adjacent teams through Dynamics 365 |
| Capability | Project and operations leads work from the same Dynamics 365 record for cross-team delivery |
Story
Information Technology work at TripActions spans more than one site, even when headquarters sits in the United States. Cross-team delivery was splitting across regional habits. Project and operations leads asked for a shared way to run program management without freezing local judgment.
Microsoft (Dynamics 365) is what they standardized on. Microsoft provides productivity, business applications, and developer tools used across the enterprise, including Microsoft 365, Dynamics 365, Power Platform, and GitHub. TripActions uses it as the system of record for cross-team delivery, with project and operations leads as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
