Story
Cartesia
TrelloTrello Extends Voice Agents Across Voice Experiences
Trello, an information technology organization in the United States, uses Voice Agents from Cartesia to support customer and product conversations for product and contact center teams.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because spoken interfaces has a clear owner |
| Risk and compliance | Voice Agents is the governed place product and contact center teams use for customer and product conversations |
| Capability | New joiners can see how customer and product conversations actually runs |
Story
Trello did not need another dashboard that nobody opened. It needed customer and product conversations to move. In the United States, product and contact center teams already knew where spoken interfaces went wrong: too many copies, too little ownership, and a close process that waited on the loudest inbox.
Voice Agents from Cartesia is now in that path. Cartesia develops real-time voice AI, including Sonic text-to-speech and Ink speech-to-text, for conversational products and agents. The company treats it as production tooling for customer and product conversations, which is why product and contact center teams live in it rather than exporting from it once a quarter.
Trello can show how spoken interfaces is handled today. That is the value: a repeatable way to run customer and product conversations on software the rest of the industry already recognizes.
