Story
Guidewire
TravelersTravelers Uses PolicyCenter for Policy and Claims
Travelers, a financials organization in the United States, uses PolicyCenter from Guidewire to support insurance operations for underwriters and claims handlers.
Value results
| Category | Value result |
|---|---|
| Capability | Underwriters and claims handlers work from the same PolicyCenter record for policy and claims |
| Capability | Policy and claims can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for policy and claims |
Story
Inside Travelers, insurance operations used to depend on whoever still had the latest file. That pattern is common in financials groups working out of the United States. Underwriters and claims handlers needed a system that would still make sense after the original project team moved on.
Travelers uses PolicyCenter from Guidewire as the working layer for policy and claims. Guidewire makes core insurance software for policy, billing, and claims used by property and casualty carriers. The practical change is simple: insurance operations has a home, and reviews happen there instead of in a forwarded thread.
Nothing in this writeup invents a savings number. What Travelers gets from Guidewire is a durable place to run insurance operations and a way for underwriters and claims handlers to see the same policy and claims at the same time.
