Story
ADP
TravelersTravelers Standardizes Employee Records on ADP
Travelers, a financials organization in the United States, uses ADP Lyric HCM from ADP to support HR operations for HR and managers.
Value results
| Category | Value result |
|---|---|
| Capability | Employee records can be reviewed without waiting on a personal export |
| Capability | Named workflow replaces ad hoc routing for employee records |
| Capability | HR operations stays visible to adjacent teams through ADP Lyric HCM |
Story
Financials work at Travelers spans more than one site, even when headquarters sits in the United States. Employee records was splitting across regional habits. HR and managers asked for a shared way to run HR operations without freezing local judgment.
ADP (ADP Lyric HCM) is what they standardized on. ADP provides payroll, HR, tax, and workforce management software used by employers to run pay and people operations. Travelers uses it as the system of record for employee records, with HR and managers as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
