Story
Veeva
Teladoc HealthTeladoc Health Uses Veeva Clinical for Clinical Records
Teladoc Health, a health care organization in the United States, uses Veeva Clinical from Veeva to support care delivery for clinicians and HIM.
Value results
| Category | Value result |
|---|---|
| Productivity | Fewer stalled items because clinical records has a clear owner |
| Productivity | Handoffs in care delivery sit in a shared queue instead of a mailbox trail |
| Capability | New joiners can see how care delivery actually runs |
Story
Health Care work at Teladoc Health spans more than one site, even when headquarters sits in the United States. Clinical records was splitting across regional habits. Clinicians and HIM asked for a shared way to run care delivery without freezing local judgment.
Veeva (Veeva Clinical) is what they standardized on. Veeva provides cloud software for life sciences, covering clinical, quality, commercial, and regulatory content on Vault. Teladoc Health uses it as the system of record for clinical records, with clinicians and HIM as the primary operators and other groups coming in through the same queue.
Leaders get a picture they can actually walk. Teams get fewer mystery statuses. The story is about operating change, not an unpublished percentage.
